Policy Centre
SMARTcurriculum Ltd provides SMARTcurriculum® Analytics using the LiveDataset platform provided by Krescendo Ltd. Krescendo is a UK based, international data services company enabling companies to ‘easily manage and augment data in a secure, centrally controlled environment with a familiar grid interface. Many users collaborate together on the data, with access permissions managed centrally.’
Please use the links to access the LiveDataset policy positions. We present these to reassure clients of the security, privacy and service delivery relating to their data.
Policy Table of Contents
Security Statement
Introduction
Data Partnership
Independent Audit and Certification
- Krescendo, the company behind LiveDataset, has achieved ISO27001:2013 certification for its information security management systems and risk management process. This standard provides customers confidence that Krescendo’s processes and systems have been independently audited to preserve the confidentiality, integrity, and availability of information.
Cyber Essentials
- Cyber Essentials helps businesses like Krescendo protect themselves from the increasing threat of cyber attacks and to deliver a clear statement of the basic controls organisations should have to protect themselves. It is a government-backed and industry-supported scheme. Cyber essentials are designed to secure companies’ credentials when it comes to cyber security. In addition, Krescendo is Cyber Essentials Plus certified, which helps carry out vulnerability tests to ensure the company is protected from basic hacking and phishing attacks. It is important to be Cyber Essential certified as it demonstrates to customers, investors, insurers and others that minimum yet essential precautions have been put in place to protect organisations against cyber threats.
Architecture
- Krescendo software applications are architected from the ground up to include stringent enterprise data security requirements:
- Multi-layered authentication and isolation
- Resilience and recoverability
- Audit controls
- Risk management
Flexibility and Experience
- Since 2002, Krescendo has been delivering secure online systems to multinational enterprises satisfying some of the most demanding IT security requirements — including several of the world’s leading financial institutions. Krescendo has deployed applications using a variety of cloud infrastructure deployment models to meet the specific security, resilience, and access requirements for specific enterprise customers.
SMARTcurriculum
User Access
Security of the data can only be ensured by the secure use and management of browsers and devices. SMARTcurriculum and Krescendo have taken all responsible measures to provide access in a secure environment. Users must ensure the appropriate use and exposure of the screen-based information once access is granted.
User Passwords
Privacy Policy
Who We Are
Our Commitment To Privacy
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
The Information collected by SMARTcurriculum
- Information that is necessary for you to start using our services
- Name
- Company name
- Company email address
- Information about your computer and about your visits to the Livedataset website, which are necessary for providing security, compatibility and ease of use, including:
- IP address
- Geographical location
- Browser version
- Operating system
- Length of visit
- Page views
- Navigation behaviour
Who has access to the data
The Way We Use Information
- To help us identify you and your accounts.
- To send you email notifications and information.
- To notify you of any changes to our services and products which may affect you.
- We never use personally identifiable information provided to us in ways unrelated to those described above, unless you have provided consent for that purpose (e.g. contact details provided for sales or marketing purposes), which you have the right to withdraw at any time.
We do not share any personal information with any third party, except where it is necessary for carrying out regulatory or legal obligations (e.g. employment or social security law), or for our legitimate interests (e.g. debt recovery). All information we hold is stored on servers sited within the UK. Data will not be transferred to servers elsewhere or overseas, other than to allow non-UK-based users to see and use their own information.
We do not share analytical data with anybody outside of the client organisation. Strategic information held within SMARTcurriculum® Analytics is used to inform the benchmarking capabilities of SMARTcurriculum® Analytics as far as they can support the effective practice reflected in the purpose of analysing the data entered. In this regard, no data is used in this benchmarking process that will identify any individual employee or child.
Commitment To Data Security
- Confidentiality – only authorised people can access your information.
- Integrity – information should be accurate and suitable for the purpose for which it is used.
- Availability – only authorised users should be able to access the data if they need it for authorised purposes.
Commitment To Children’s Privacy
How You Can Access Or Correct Your Information
For information about the data collected within SMARTcurriculum® Analytics, you can access any personally identifiable information we collect about and maintain about you by sending us an email at info@smartcurriculum.net. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows errors.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
If you are unsatisfied with our responses to any reasonable requests, you have the right to lodge a complaint with the Information Commissioner’s Office.
Cookie Policy
Cookies are very small text files that are stored on your computer by websites that you visit.
The website uses cookies to generate statistical information, which is read by analytical services. The web analytics cookies track visitor information such as geographical location, browser version, operating system, IP address, etc. It is this information that we use to tailor and improve your user experience.
You can change your browser settings so that cookies are not accepted. If you do this you may lose some of the website functionality. To find out more about cookies such as what they do, how they work, and how to enable/disable them, see the About Cookies website.
We use well-known business-oriented services, such as Google and LinkedIn, to advertise online. Clicking on these advertisements will bring you to a marketing landing page on the website and may result in a third-party remarketing cookie being stored on your computer.
These remarketing cookies may be used to serve ads to you, based on the fact that you visited our landing page. You can opt out of third-party vendors’ use of cookies at the Network Advertising Initiative opt-out page.
Changes to Privacy Policy
Service Statement
24/7 Uptime
Krescendo staff actively monitor the infrastructure and are committed to responding to critical issues 24/7.
Licence
From time to time there will be updates and features that are added to SMARTcurriculum® Analytics at no additional cost to the client. Notification of these updates will be made within SMARTcurriculum® Analytics LiveDateset tables. These are scheduled during the work day and will take the tables out of operational use for minimum lengths of time. Users are advised not to enter new data during these short periods to ensure no loss of data. These updates will not impact the dashboard information and normally will not interfere with the user experience.
Additional modules, as and when developed, will be made available at additional cost to the basic user annual licence. These will be updated in the same way as the features and updates.
Support
SMARTcurriculum Implementation staff are accessible through support@smartcurriculum.net and the telephone number provided within the licence agreement and initialisation process. Staff will respond to your requests within 24 hours.
SMARTcurriculum has access to a responsive team of technical specialists during London office hours. Please contact support@smartcurriculum.net if you need specific help.
Training
Training and development are supported through access to a programme of webinars and online learning experiences.
Face-to-face training is available through the website at https://smartcurriculum.net.
Safeguarding Policy
Scope
This policy applies to all SMARTcurriculum Ltd staff, including senior managers and the board of directors, paid staff, or anyone working on behalf of SMARTcurriculum Ltd [hereafter referred to as staff]. It will provide staff with the overarching principles that guide our approach to safeguarding.
Purpose
To protect children and young people [learners] who who live or study in establishments in which SMARTcurriculum delivers services.
SMARTcurriculum believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice that protects them.
SMARTcurriculum recognises that:
- the welfare of the child is paramount, as enshrined in the Children Act 1989
- all children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have a right to equal protection from all types of harm or abuse
- some children and adults are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
working in partnership with children, young people, their parents, carers and other agencies are essential in promoting young people’s welfare.
Actions
Within the duties undertaken by SMARTcurriculum as far as they involve interaction for or with young learners, each employee and representative of SMARTcurriculum commits to safeguarding children and young people by:
- recruiting staff and volunteers safely, ensuring all necessary checks are made
Key Action:
- Ensure all SMARTcurriculum staff working with or coming into contact with children or young people either a) will be accompanied at all times by school staff or b) have an enhanced DBS certificate that is renewed annually or is registered for the Update Service and checked annually by the company.
- Provide all SMARTcurriculum staff with access to appropriate updates related to current safeguarding practices and ensure Safeguarding training is refreshed at least every two years.
- Reading and understanding all annually updated legislation and policy documents listed below.
Key Action:
- Confirm reading of Keeping Children Safe in Education at the beginning of each academic year.
- valuing them, listening to and respecting them
Key Action:
- Do not prompt conversation to illicit a safeguarding-related disclosure but be open to direct young people to staff in each institution designated as safeguarding personnel [as indicated in their safeguarding policy].
- adopting child protection practices through procedures and a code of conduct for staff and volunteers
Key Action:
- Ensure that staff have been made aware of safeguarding personnel when entering an education establishment and ensure that they are aware of their safeguarding policy.
- effective e-safety and related procedures
Key Action:
- No contact with learners through personal or company social media accounts.
- No use of personal email to connect with learners. Contact will be minimal and only through company email if necessary and only when directed to do so by school leadership staff in relation to the specific project being undertaken.
- providing effective management for staff and volunteers through supervision, support and training
Key Action:
- Ensure that all staff have a copy of this policy and that they sign a declaration of having read the policy.
- Provide all SMARTcurriculum staff with access to appropriate updates related to current safeguarding practices.
- recruiting staff and volunteers safely, ensuring all necessary checks are made
Key Action:
- Ensure all SMARTcurriculum staff who will ever be unaccompanied when working with or coming into contact with children or young people have an enhanced DBS certificate that has been annually renewed.
Legal framework
This policy has been drawn up based on laws and guidance that seek to protect children, namely:
- Keeping Children Safe in Education Annually Updated Link
- The General Data Protection Regulation (GDPR) (EU) 2016/679 Link
- Multi-agency statutory guidance on female genital mutilation 2016 Link
- All relevant government guidance on safeguarding children, particularly ‘Working together to safeguard Children’ Annually Updated Link
- Prevent Duty Guidance, Home Office 2015 Link
- The Non-Maintained Special Schools (England) Regulations 2015 Link
- The Education (Independent Schools Standards) Regulations 2014 Link
- The Protection of Freedoms Act 2011 Link
- The Education Act 2011
- Safeguarding Vulnerable Groups Act 2020 Link
- The Children Act 2004
- The Female Genital Mutilation Act 2021 and Statutory FGM Reporting Guidance Link
- The Sexual Offences Act 2003
- The Education Act 2002
- The Data Protection Act 1998
- The United Convention of the Rights of the Child 1991
- The Children Act 1989
We are committed to reviewing our policy and good practice annually.
Dated: Version 1.07 October 2023
Next review: October 2024
